Private help, not review blocking
Customers keep their choice. RepuPanel adds a private way to request help and is not designed to filter or remove negative reviews.
About the platform
RepuPanel helps businesses turn customer signals into clear action.
It is a B2B web platform for customer issue management, service recovery and multi-location reputation. It connects a simple customer form with a focused work queue for the team.
What RepuPanel does
From an issue to a confirmed resolution
A customer can report an issue without installing an app. The team receives the location context, handles communication and can verify after closure whether the issue was actually resolved.
- private customer issues from QR, NFC and links
- case assignment, statuses and contact history
- first-response tracking and resolution confirmation
- Google review monitoring after Business Profile connection
- comparison of locations, roles and recurring issues
Product principles
Technology should support an honest response
A person makes the decision
AI can organise information and prepare a draft, but a user reviews the result and decides how to contact the customer.
Context for a specific place
QR, NFC and short links open a form assigned to a location or touchpoint, so the team knows where action is needed.
See the workflow in a live example
The demo works without login. You can start your own 14-day trial organisation without a card.