New issue2 min ago
“The lift has not worked for several days. Please provide an urgent update.”
High priorityBuilding B
Private support before an issue becomes a public review
See the customer issue. Respond. Confirm the resolution.
RepuPanel organises issues from QR codes and links, customer communication and multi-location reputation in one clear workflow.
14 days without a card QR and short link in 5 minutes Private contact channel
Live workflow
From issue to resolution
Active
The team received an alert
Manager assigned
Reply within 10 minutes
Customer confirmed the resolution
Case closed after 8 minutes. The outcome was saved in location analytics.
6 min
average response time
82%
confirmed resolutions
A clear workflow
From customer signal to confirmed resolution
Users do not need to learn a complex system. Customers see a simple form and the team sees only cases that require action.
1
The customer scans a QR code or types a short address
The form works without installing an app.
2
The issue reaches the right team
The business sees the location, priority and complete communication history.
3
The customer confirms the resolution
An e-mail or SMS closes the loop and verifies whether the issue is actually gone.
Operational benefits
Less noise. A clear work queue. The complete case history.
Faster response
New and urgent cases enter one focused work queue.
Response-time control
Track first-response time and cases that have waited too long.
One history
E-mail, SMS, notes and resolution status stay with the case.
Insights across locations
Compare locations, entry sources and recurring issues.
See the product
More than an issue list. See what is really happening with customer service and reputation.
RepuPanel connects private customer issues, conversations, resolution confirmation, Google reviews and multi-location data.
Issue management
The complete case in one place.
Issue content, location, ownership, customer messages, internal notes and resolution confirmation.
AI can suggest a category, priority and response
The customer receives a specific resolution message
repupanel.com / case #REC-1842
HIGH PRIORITY12 min ago
Lift failure
“The lift has not worked since morning. An elderly person cannot leave the floor.”
Building B
Entrance 2Assigned
Anna K.
Entrance 2Assigned
Anna K.
AI assist
Priority: high · Urgent technical verification.
Timeline
10:32Customer submitted an issue
10:35Anna accepted the case
11:02Internal note added
12:14Marked as resolved
Resolution check sent
Waiting for customer confirmation.
Waiting for customer confirmation.
repupanel.com / Google reviews
4.42
Average rating
+0.08
184
New 30d
all locations
17
Negative
1–2★
9
Unanswered
need attention
Google Review
Warsaw Wola · today
“I have been trying to contact management for a week. No response.”
AI draftReplyCreate case
4–5★3★1–2★Najedź na słupek, aby zobaczyć szczegóły.
Google reviews
A negative review should not end with a public reply.
Reply, create an operational case and take the issue through to resolution.
Compare public reviews with private issues from the same location.
Analytics
See where the problem starts.
Track trends, response time, resolution effectiveness and locations that need attention.
Confirmed resolutions increased from 77% to 83%
repupanel.com / analytics
Issues over time
01.06Najedź na punkt, aby zobaczyć wartość · Ostatnio: 530.06
Confirmed resolutions
JanNajedź na punkt, aby zobaczyć wartość · Ostatnio: 83%Jun
Locations needing attention
Warsaw Wola74%
4 open cases
Olsztyn Centre79%
3 open cases
Kraków North83%
2 open cases
Mokotów88%
1 open case
QR · NFC · LINK
Scan or type a simple address
Every touchpoint receives its own QR code and an address such as repupanel.com/go/ABC123. The address remains usable when a customer cannot scan the code.
print-ready QR with the short address below
separate analytics for QR, NFC and link
a form matched to the location and touchpoint
Scan a live QR code
it opens the customer journey demo
Open the customer demoNo login or app installation required
Use cases
One workflow across different industries
Change the industry in the demo to explore realistic locations, forms and customer issues.
FAQ
Frequently asked questions
Does the customer need to install an app?
No. They open a browser form through a QR code, NFC tag or short link.
Is the issue public?
No. A private issue reaches only the company team. A public Google review is a separate path chosen by the customer.
What happens after a case is closed?
The customer can receive an e-mail or SMS asking whether the issue was actually resolved. A negative answer reopens the case.
Does RepuPanel work across multiple locations?
Yes. You can compare locations, restrict staff access and use separate QR codes and short links for every touchpoint.
Does AI reply to customers automatically?
No. AI can support analysis and prepare a draft, but a person decides what is sent.
Launch your first QR code in minutes
Open the demo without logging in or create your own 14-day trial workspace.