For businesses and multi-location customer service teams

See the customer issue before it turns into a negative review.

RepuPanel brings private customer issues, direct communication, resolution confirmation and reputation management into one platform.

Start a 14-day free trial See how it works

No credit card required. Launch your first feedback channel in minutes.

Live workflow

From issue to resolution

Active

New issue2 min ago

“The lift has not worked for several days. Please provide an urgent update.”

High priorityBuilding B

The team received an alert

Manager assigned

SLA: 10 minutes

Customer confirmed the resolution

Case closed after 8 minutes. The outcome was saved in location analytics.

6 min

average response time

82%

confirmed resolutions

For teams that need to respond quickly

One unresolved customer issue can cost more than a month of a good system.

Property and facility management

Breakdowns, cleanliness, safety and communication with management.

Restaurants, hotels and services

Respond while the customer is still on site.

Clinics and service businesses

A private feedback channel instead of a public complaint.

Multi-location networks

Compare locations, response times and recurring issues.

How it works

From customer issue to confirmed resolution.

No customer app installation and no forwarding cases between inboxes.

The customer scans a QR code or opens a link

They choose whether to share feedback or request private assistance.

Feedback reaches the right channel

The customer can leave a public review or contact the business privately.

The issue reaches the team privately

A case is created with location, priority, contact details and a complete activity history.

The customer confirms the outcome

After closure, they receive a resolution message. If the issue remains, the case is reopened.

Reputation after service recovery

Connect issue resolution with business reputation.

Google reviews complement the process. RepuPanel helps the team respond, communicate and confirm the outcome before monitoring public reputation.

Reviews from all connected locations

Filters for negative and unanswered reviews

Replies from one dashboard

Convert a review into an operational case

Compare location ratings

Google Reviews

All locations

3 need attention

2★Anna K.

Unanswered

No response after several attempts. Please contact me.

5★Mark P.

Replied

The issue was resolved quickly. Thank you.

1★Kate S.

Create case

The lift has not worked for a week.

See the product

More than an issue list. See what is really happening with customer service and reputation.

RepuPanel connects private customer issues, conversations, resolution confirmation, Google reviews and multi-location data.

Issue management

The complete case in one place.

Issue content, location, ownership, customer messages, internal notes and resolution confirmation.

AI can suggest a category, priority and response

The customer receives a specific resolution message

repupanel.com / case #REC-1842

HIGH PRIORITY12 min ago

Lift failure

“The lift has not worked since morning. An elderly person cannot leave the floor.”

Building B
Entrance 2Assigned
Anna K.

AI assist

Priority: high · Urgent technical verification.

Timeline

10:32Customer submitted an issue

10:35Anna accepted the case

11:02Internal note added

12:14Marked as resolved

Resolution check sent
Waiting for customer confirmation.

repupanel.com / Google reviews

4.42

Average rating

+0.08

184

New 30d

all locations

Negative

1–2★

Unanswered

need attention

Google Review

Warsaw Wola · today

★★☆☆☆

“I have been trying to contact management for a week. No response.”

AI draftReplyCreate case

Jan

Feb

Mar

Apr

May

Jun

4–5★3★1–2★Najedź na słupek, aby zobaczyć szczegóły.

Google Reviews

A negative review should not end with a public reply.

Reply, create an operational case and take the issue through to resolution.

Compare public reviews with private issues from the same location.

Analytics

See where the problem starts.

Track trends, response time, resolution effectiveness and locations that need attention.

Confirmed resolutions increased from 68% to 89%

repupanel.com / analytics

Issues over time

01.06Najedź na punkt, aby zobaczyć wartość · Ostatnio: 730.06

Confirmed resolutions

JanNajedź na punkt, aby zobaczyć wartość · Ostatnio: 89%Jun

Locations needing attention

Warsaw Wola61%

7 open cases

Olsztyn Centre74%

4 open cases

Kraków North82%

2 open cases

Mokotów93%

1 open case

What RepuPanel can do

One place to identify, assign and resolve customer issues.

One touchpoint: review or help

Customers choose between a public review and a private conversation with the business.

Alerts and ownership

The team receives an e-mail, assigns the case and keeps a complete action history.

Resolution confirmation

The customer receives a specific resolution message and confirms whether the issue is gone.

Integrations and automation

Send cases to Make, Microsoft Teams, HubSpot or your own systems.

Location comparison

Analyse response time, issues, QR/NFC/link sources and resolution effectiveness.

Google reviews

Monitor reviews across locations and convert important signals into operational cases.

Integrations

Send customer issues to the tools your team already uses.

Connect RepuPanel with Make, Microsoft Teams, HubSpot or your own system while keeping one source of truth and a complete case history.

Make

Automatyzacje

Dostępne

Microsoft Teams

Alerty zespołu

Dostępne

HubSpot

Obsługa spraw w CRM

Dostępne

Inny system

Bezpieczne przekazywanie danych

Dostępne

SMS

Przez SMSAPI

Dostępne

Slack

Komunikacja

Wkrótce

Zapier

Automatyzacje

Wkrótce

n8n

Automatyzacje

Wkrótce

Make

Automatyzacje

Dostępne

Microsoft Teams

Alerty zespołu

Dostępne

HubSpot

Obsługa spraw w CRM

Dostępne

Inny system

Bezpieczne przekazywanie danych

Dostępne

SMS

Przez SMSAPI

Dostępne

Slack

Komunikacja

Wkrótce

Zapier

Automatyzacje

Wkrótce

n8n

Automatyzacje

Wkrótce

Explore integrations

QR + NFC + LINK

Tap, scan or type a short address.

Each touchpoint includes a QR code and a short address such as repupanel.com/go/ABC123, so customers can scan it or type it manually.

◉

Tap your phone

or scan the QR code

Review or private support

repupanel.com/go/ABC123

Industries

One workflow for different customer issues.

Choose an industry and explore sample forms, cases and analytics.

Pricing

Choose a plan that fits your number of locations

14-day free trial. No credit card required.

A simple start for one location

Start

For a small business that wants to receive customer issues and respond by e-mail.

99 zł/ month

Net price · billed monthly

locations

touchpoints

issues / mo.

✓Issues from QR, NFC and links
✓Case dashboard and basic statuses
✓E-mail alerts for new issues

Try free for 14 days

14 days without a card

Pro

For businesses that want to manage cases, analyse results and handle reviews from one dashboard.

299 zł/ month

Net price · billed monthly

locations

touchpoints

500

issues / mo.

✓Everything in Start
✓Google reviews and private feedback
✓Analytics and location comparison

Try free for 14 days

14 days without a card

For organisations with 20+ locations

Grow

Full scope, integrations and implementation tailored to networks and larger organisations.

Custom

Scope and pricing agreed after a short conversation

20+

locations

full

touchpoints

full

issues / mo.

✓Everything in Pro
✓Microsoft Teams, Make, HubSpot and custom connections
✓Roles, regional teams and location scopes

Contact sales

For organisations with 20+ locations

FAQ

Frequently asked questions

Can one QR code lead to both a Google review and a private message?

Yes. In the “Reviews and feedback” mode, customers immediately see two equal options: leave a public Google review or send a private message to the business.

Does RepuPanel remove negative reviews?

No. RepuPanel does not hide or delete reviews. It helps teams identify issues earlier, resolve them and manage Google reviews from one place.

Does the customer need to install an app?

No. The customer opens a standard web link. It can be shared through a QR code, e-mail, website, NFC tag or another touchpoint.

Is a customer issue public?

No. A service issue is sent privately to the business. Private conversations and public Google reviews are handled as separate channels.

What happens after an issue is marked as resolved?

The customer can receive a message describing what was done and a quick confirmation request. A negative answer reopens the issue.

Does AI send replies automatically?

No. AI can analyse an issue, suggest a priority and prepare a draft. A person decides what is sent.

Does it work for multiple locations?

Yes. You can compare locations, import them in bulk, control access and manage reviews across multiple Google Business Profiles.

See the complete journey from customer signal to confirmed resolution.

Open the demo without logging in or start your own 14-day trial.

Open demo Start 14 days free